If the "suspended" error message pops up when you attempt to log in to your account, it means there is something wrong with your credit card.
"Suspended" is an account status (as opposed to "Active" or "Paused") that takes place when your credit card charges have failed within the last few weeks or months.* After a few attempts to take a payment have been made, our system suspends your account. Note: this is a security precaution.
When your credit card fails to make a payment, you will receive an email about the failed attempt, and will be asked to update your credit card information (see this article on how to do that). When your account becomes "suspended," you will not receive an email about it, since failed payments are usually resolved after the first email.
In order to get your account back on track, email us at [email protected] and we will temporarily activate it for you.
Once we activate your account, you can then log in, choose a new subscription plan, and update your payment information.
*Note: Accounts with a "suspended" status will not receive monthly boxes since a payment has not been made.